Privacy Policy

1. Introduction

Kind Labs ("we", "us", or "our") is committed to protecting your personal information and your right to privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Professional information (school name, role, teaching level)
• Payment and billing information when purchasing courses or services
• Information you provide through contact forms, surveys, or email correspondence
• Website usage data including IP address, browser type, pages visited, and referring URLs

3. How We Collect Information

We collect personal information through:

• Direct interactions — when you fill in forms, subscribe to our newsletter, register for a course, make an enquiry, or correspond with us
• Automated technologies — cookies and similar tracking technologies when you browse our website
• Third parties — payment processors and course platform providers

4. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain our services and courses
• Process transactions and send related information
• Respond to your enquiries and provide customer support
• Send you newsletters, updates, and marketing communications (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations

5. Disclosure of Your Information

We may share your personal information with:

• Service providers who assist us in operating our website and delivering services (e.g. payment processors, email platforms, course hosting providers)
• Professional advisors such as accountants or legal counsel
• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data may be stored on secure servers located in Australia or overseas (where our service providers operate). Where information is stored overseas, we ensure those parties comply with the APPs or are subject to equivalent privacy protections.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
• Request deletion of your personal information (subject to legal obligations)
• Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any linked sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

Email: hello@kindlabs.com.au

You may also lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.